FAQS

Frequently Asked Questions

Garage doors and electric openers are the largest moving items in your home. Safety is a factor; therefore, it is recommended that your garage door be professionally lubricated and adjusted annually or semi-annually depending on usage

We recommend replacing extension and torsion springs in pairs. The likelihood of the second spring breaking and/or your garage door not balancing may result in more expense, problems and downtime if only one spring is replaced.

Safety is a factor, and due to the high torque on the springs, we recommend you have them replaced by a certified garage door technician.

Some older garage door opener models do not have remote controls available; however, most newer models are available. In order for us to correctly diagnose which model you will need, we must first know the model and radio frequency of the remote control.

Yes, our wood and steel doors can be painted with a quality exterior latex paint. Follow the manufacturers’ recommendations for preparation, painting, and warranty exclusions.

In many cases, replacing a section of your garage door is an option depending on whether or not it is still in production, or if the rest of the door is in good condition. Sometimes the better solution is to replace the complete door. Contact us to learn more about your options.

If the lights on the motor assembly flash on and off several times, the safety sensors cannot see each other. Something could be blocking them or they may have been knocked out of alignment. If the lights do not flash on and off, the sensitivity setting may need to be adjusted. A mechanical problem could have occurred and it is recommended that maintenance be performed by a certified technician. Contact us to schedule your maintenance or service appointment today.

The sooner the better. We can help you select which products are best for you and help you with the dimensions

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Get new garage doors that you’ll love with the help of Journey Garage Door- your garage door experts. Call us for your replacement garage doors and garage door service!